Sent

Everything your agent has sent out — email replies and outbound messaging — in one timeline.

The Sent page is an outbound-only record of everything your agent has sent: email replies (via the send_email tool or a connector tool-call) and outbound messages on Telegram, WhatsApp, Slack, and the other IM channels. Email and messaging are merged into a single timeline, newest first.

This page is outbound only. Incoming messages — inbound email, chat, and messaging threads — live in the Conversations page, not here.

The list

Open your agent and go to Sent in the sidebar. Each row shows:

Column	Description
Direction	A mail icon for email, a message icon for IM. IM rows also carry a small chip with the platform (e.g. telegram).
Recipient	Who the message went to — the email recipient or the messaging user.
Message	The email subject, or the message for IM.
Status	sent / delivered (green), bounced / complained / failed (red), or a pending state. Scheduled emails show a (scheduled) suffix.
When	Timestamp.

Click any row to open its full record.

Detail view

The detail view shows the complete record for the selected item:

• Email — subject, to / cc / bcc, send time and scheduled time (if any), current status with the delivered timestamp, and a Full record panel containing the tool-call input, the response returned to the agent, and every provider event received for the message (queued, delivered, bounced, opened, clicked, and so on).
• IM — the platform and channel, recipient, send time, status (and any error), the message body, and a Full record panel with the tool-call input, the response returned to the agent, and any attachment metadata.

Click Back to list to return to the timeline.

In practice

A recipient says they never got the email. Find the row and read its Status. bounced or complained means the provider rejected it or the recipient flagged it — open the record for the provider events and the exact reason. delivered means it reached their server, so the issue is on their side (spam folder, filtering).

Confirm the agent actually sent a message. After a conversation where the agent promised to follow up on WhatsApp or Slack, find the outbound IM row here and check its status — proof it went out, together with the full tool call it was built from.

Manage via the Management MCP

This area is managed through the Management MCP at https://manage.agentheya.com/mcp.

Endpoint	https://manage.agentheya.com/mcp
Tools	list_emails, get_email

All tools take owner_id + agent_id as required arguments. See the Management MCP guide for authentication and the full tool catalogue.