{
"title": "Open a support ticket",
"description": "We'll respond within one business day.",
"submit_label": "Submit ticket",
"fields": [
{
"key": "subject",
"label": "Subject",
"type": "text",
"required": true,
"max": 120,
"placeholder": "Brief description of the issue"
},
{
"key": "priority",
"label": "Priority",
"type": "select",
"required": true,
"default": "normal",
"options": [
{ "value": "low", "label": "Low — general question" },
{ "value": "normal", "label": "Normal — something isn't working" },
{ "value": "high", "label": "High — blocking my work" },
{ "value": "critical", "label": "Critical — system down" }
]
},
{
"key": "description",
"label": "Describe the issue",
"type": "textarea",
"required": true,
"min": 20,
"max": 2000,
"placeholder": "Steps to reproduce, what you expected, what happened instead"
},
{
"key": "consent",
"label": "I agree to share my account data with the support team for diagnostic purposes",
"type": "checkbox",
"required": true
}
]
}