> ## Documentation Index
> Fetch the complete documentation index at: https://agentheya.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Sent

> Everything your agent has sent out — email replies and outbound messaging — in one timeline.

The **Sent** page is an outbound-only record of everything your agent has sent: email replies (via the `send_email` tool or a connector tool-call) and outbound messages on Telegram, WhatsApp, Slack, and the other [IM channels](/sidebar-menu/im-channels). Email and messaging are merged into a single timeline, newest first.

This page is outbound only. **Incoming** messages — inbound email, chat, and messaging threads — live in the [Conversations](/sidebar-menu/inbox) page, not here.

## The list

Open your agent and go to **Sent** in the sidebar. Each row shows:

| Column    | Description                                                                                                                                |
| --------- | ------------------------------------------------------------------------------------------------------------------------------------------ |
| Direction | A mail icon for email, a message icon for IM. IM rows also carry a small chip with the platform (e.g. `telegram`).                         |
| Recipient | Who the message went to — the email recipient or the messaging user.                                                                       |
| Message   | The email subject, or the message for IM.                                                                                                  |
| Status    | `sent` / `delivered` (green), `bounced` / `complained` / `failed` (red), or a pending state. Scheduled emails show a `(scheduled)` suffix. |
| When      | Timestamp.                                                                                                                                 |

Click any row to open its full record.

## Detail view

The detail view shows the complete record for the selected item:

* **Email** — subject, to / cc / bcc, send time and scheduled time (if any), current status with the delivered timestamp, and a **Full record** panel containing the tool-call input, the response returned to the agent, and every provider event received for the message (queued, delivered, bounced, opened, clicked, and so on).
* **IM** — the platform and channel, recipient, send time, status (and any error), the message body, and a **Full record** panel with the tool-call input, the response returned to the agent, and any attachment metadata.

Click **Back to list** to return to the timeline.

## In practice

**A recipient says they never got the email.** Find the row and read its **Status**. `bounced` or `complained` means the provider rejected it or the recipient flagged it — open the record for the provider events and the exact reason. `delivered` means it reached their server, so the issue is on their side (spam folder, filtering).

**Confirm the agent actually sent a message.** After a conversation where the agent promised to follow up on WhatsApp or Slack, find the outbound IM row here and check its status — proof it went out, together with the full tool call it was built from.

## Manage via the Management MCP

This area is managed through the [Management MCP](/manage-mcp) at `https://manage.agentheya.com/mcp`.

|          |                                    |
| -------- | ---------------------------------- |
| Endpoint | `https://manage.agentheya.com/mcp` |
| Tools    | `list_emails, get_email`           |

All tools take `owner_id` + `agent_id` as required arguments. See the [Management MCP guide](/manage-mcp) for authentication and the full tool catalogue.