> ## Documentation Index
> Fetch the complete documentation index at: https://agentheya.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Contacts

> The per-touch contact registry — everyone who has ever reached your agent, across every channel, with whatever we could capture about them.

The **Contacts** page is a registry of *everyone who has reached this agent* — across email, the web chat page, the embeddable widget, messaging channels, webhooks and the API — with whatever identity and metadata we could capture on each touch.

<Note>
  This is a **per-touch registry**, not a list of accounts. A visitor who fills in a pre-chat form on your widget, an inbound email sender, a Telegram user, and a webhook caller are all contacts here even if none of them ever created a full user account. Registered accounts appear too, marked with a **Registered** badge — but they are a subset, not the whole list.
</Note>

## Filter tabs

Three tabs at the top switch the view, each with a live count:

| Tab              | Shows                                                                            |
| ---------------- | -------------------------------------------------------------------------------- |
| **All**          | Every contact the agent has seen.                                                |
| **People**       | Human contacts — email senders, chat visitors, messaging users, form submitters. |
| **Integrations** | System channels — webhooks, API callers, and other non-human sources.            |

## The contact table

| Column         | What it shows                                                                                                                                                                                                                        |
| -------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| **Contact**    | The best identity we have (name, email, handle, or identifier). A **Registered** badge marks contacts who hold a full account; a sub-line shows a form summary or captured email / phone. Click the name to open the Details drawer. |
| **Channel**    | Which channel this contact reached you on (Email, Web, Widget, Telegram, WhatsApp, Slack, Webhook, API, …).                                                                                                                          |
| **Identifier** | The raw identifier for that channel (email address, phone, chat id, …) with its identity type below.                                                                                                                                 |
| **First seen** | When this contact first touched the agent.                                                                                                                                                                                           |
| **Last seen**  | Their most recent touch.                                                                                                                                                                                                             |
| **Touches**    | How many times they have interacted.                                                                                                                                                                                                 |
| **Status**     | **Active**, **Blocked**, **Invited** (invite pending), **Rejected**, or **Skipped**.                                                                                                                                                 |

## Details drawer

Click a contact's name or the **Details** button to slide open a drawer with everything captured about them:

* **Overview** — channel, identifier, identity type, source, first/last seen, interaction count, the linked account (when registered), and the block reason (when blocked).
* **Identifiable information** — captured PII such as email and phone.
* **Form responses** — the field-by-field answers from any pre-chat intake form or captured form.
* **Connection details** — channel/connection metadata (headers, channel ids, and other source extras).

Only the sections that have data are shown.

## Row actions

Open the **⋮** menu on any row (or use the Details button) to act on a contact:

| Action      | Effect                                                                                                                           |
| ----------- | -------------------------------------------------------------------------------------------------------------------------------- |
| **Block**   | Revokes the contact's access to your agent. A dialog lets you record an optional **reason** (shown later in the Details drawer). |
| **Unblock** | Restores a blocked contact's access.                                                                                             |
| **Delete**  | Removes the contact record permanently. For a registered account this also removes the account. This cannot be undone.           |

<Warning>
  Blocking or deleting takes effect immediately — there is no separate Save step.
</Warning>

## What this page does *not* control

The Contacts page manages **individual** contacts after they have already reached you. It does **not** set who is allowed to reach the agent in the first place. That is the **contact access** (hidden / public) setting, which lives on the [Public Details](/sidebar-menu/details) page — use it to open or close the agent to new contacts, and use this page to block or remove specific ones.